Raise your hand if you have been in this situation while on the phone to a call center: Your contact person is trying to input your name...
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Staff Training
If you don’t already take the time to regularly stop and listen to your staff answer the phone, then you need to pencil it in your schedule....
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Think about the lyrics on hold
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
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How technology has changed your customers service expectations
There are basic rules of customer service that will never change, staying courteous, friendly and professional will be as important in 200...
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