What big brands need to know about their messaging
Bigger companies have unique needs for their on hold messaging. Ensuring consistency across many different locations and systems can be a time consuming task but it is imperative…
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Business Phone Voiceover Guides Page 9
More articles from this OHVO guide collection.
Should I Use a Kiwi / Aussie Accent?
There is a lot of international debate about the appeal of a Kiwi or Australian accent. Opinions range from thinking it’s attractive to a distressingly more common view,…
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On Hold Messages That Really Work
Any business owner knows that customers arrive at your product one of three ways; through your website, walking through the door, or over the phone. So many companies…
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The right kind of voice
What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script…
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Abandoned calls
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly affect your image and inevitably your bottom…
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How to defuse an angry customer on hold
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you need to know how…
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