What makes a great actor? Or singer, or voice talent? Why do they stand out in a sea of other wannabes? They could be given the same script or...
READ MOREHave faith and let go
by The OHVO Team | Sep 1, 2015 | Customer Service, Marketing
You have worked hard to build your company, there’s not a single area of your business that hasn’t had the benefit of your attention and time....
READ MORESay goodbye to bad customers.
by The OHVO Team | Aug 22, 2015 | Customer Service
Many businesses still subscribe by the notion that the customer is always right. Anybody who has ever worked in a service role knows that this...
READ MOREAbandoned calls
by The OHVO Team | Aug 16, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Are you tracking your abandoned calls? You should be. A high rate of abandoned calls indicates dissatisfied customers, which will directly...
READ MOREHow to defuse an angry customer on hold
by The OHVO Team | Jun 28, 2015 | Customer Service, Phone Voiceovers for Business
Angry customers happen to every business but if your company regularly deals with a high ratio of complaints or problem solving calls, then you...
READ MOREThink about the lyrics on hold
by The OHVO Team | Jun 8, 2015 | Customer Service, Marketing, Phone Voiceovers for Business
Do you know what music is piping down the line when your customer is on hold? Is the music suitable to enhance and respect the product or...
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