If you own a small business, every single person who calls your phone number is a potential client, and could be the difference between success...
READ MORE
Developing the perfect on-hold message to keep people interested
If you have a small business which handles all of its own phone calls, then it is essential for you to set your answering machine and on-hold...
READ MORE
Industry Appropriate Language
Each business has a unique governing industry that demands the relevant language, tone and delivery style suitable to it. So how you choose to...
READ MORE
Why How you Say it, Matters
There’s such a thing as ‘tone temperament’ in audio. By and large it can be a faint or bold, obvious or ‘inactive’ observation, but whatever...
READ MORE
The ‘On Hold’ message for a small business
If you’re a small business owner, you already know that your operation has its own unique set of challenges, advantages and disadvantages....
READ MORE
Is it time to axe the apology?
In customer service it seems we spend a lot of time problem solving, putting out fires and apologizing to customers. It’s a natural and...
READ MORE